In 2019, a leading health system was navigating the complexities of its formation from the merger of two major healthcare organizations—a merger that created the largest not-for-profit health system ...

If you’re a retailer, you know that the flow of calls, e-mails and Web chats coming into your contact center can fluctuate greatly depending on a wide variety of factors. The time of year; the success ...

IndustryWeek: How long has Mitsubishi used the Workforce Central system? Andrew Whaley: We originally implemented it in 2000, and we've gone through a couple of upgrades since. IW: Does Mitsubishi use ...

NEEDHAM, Mass.--(BUSINESS WIRE)--At Ekran System, we continuously enhance our platform to ensure organizations have robust tools to protect their critical assets. We are excited to announce the ...

Labor is the single biggest expense facing any contact center — which is why getting the right number of agents in place to answer incoming calls, place outbound calls, respond to emails, and handle ...

Today's technology advancements and competitive landscape urge companies to digitize traditional business processes. A unified workforce management system consolidates the tools needed to maintain a ...

While employees may interact with most HR systems once a month or just once a quarter, there is one HR system that employees are logging into multiple times each day: workforce management systems.

Utmost, a platform that helps Workday customers manage their extended workforce, including freelancers, contractors, and other professionals, has raised $21 million in a series B round of funding. The ...

AHA's 2026 Workforce Scan highlights six pressures that will define workforce strategy in the coming years: financial stress that limits flexibility; demographic shifts that increase demand; rapid ...

CHICAGO, June 3, 2024 /PRNewswire/ -- Healthcare Workforce Management System Market in terms of revenue was estimated to be worth $1.7 billion in 2024 and is poised to reach $2.8 billion by 2029, ...

Fort Lauderdale, FL, July 21, 2025 (GLOBE NEWSWIRE) -- CentralReach, a leading provider of Autism and IDD Care software for ABA, multidisciplinary, and special education, today announced a new ...