Effective knowledge management is crucial for successful AI. Here’s how organizations can optimize to improve AI-enabled customer service interactions. Organizations everywhere are understandably ...

Research metadata is all around the University of Arizona campus, but the challenge is to collect, connect, analyze, and make it useful. The research metadata includes publications, proposals, grants, ...

Sirjad Parakkat is the VP of Engineering for Ivanti, leading the IT Service Management, Lines of Business and Platinum Engineering Group. Too much of a good thing? That’s what it feels like when ...

New employees who don’t get the chance to develop strategic relationships may struggle to integrate into your organization—so it’s critical to help them understand who knows what and how all the ...