Technology and process are the foundation of your service delivery model. The appropriate use of technology will allow you to build an efficient model that can scale to meet your clients’ needs. If ...

Get the latest federal technology news delivered to your inbox. The White House envisions applications for services like food assistance, Medicaid and other benefits taking 20 minutes, with enrollment ...

Many businesses that have historically striven to provide their customers with satisfactory levels of customer service and support have now begun to move closer to a "world class" service delivery ...

Get the latest federal technology news delivered to your inbox. The White House announced nine projects on Friday that agencies are undertaking as part of its effort to reorganize how the government ...

Service delivery models are today undergoing unprecedented change to accommodate the needs of customers trying to navigate business and market uncertainties. Around the world, industrial manufacturers ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Leena Iyar Clients expect ...

HandyDART is set to see service upgrades for its 32,000 registered riders across Metro Vancouver as the TransLink Board of ...

Determining the most appropriate cloud strategy for an organisation can be a daunting task and highly dependent on particular organizational circumstance. While total costs of a particular cloud ...

Amazon has launched “Amazon Now,” a new ultra-fast delivery service that brings essentials and fresh groceries to customers ...

In what can perhaps be described as one of the most surprising plot twists from the fast-moving restaurant delivery narrative, Panera today announced it is expanding its national delivery service ...

With Amazon’s new same-day grocery service, groceries and other Amazon orders can arrive together in a single delivery. Amazon recently announced a major expansion of its same-day delivery service, ...