In 2024, Charlie received nearly 180,000 interactions categorized as 'chit chat' You can save this article by registering for free here. Or sign-in if you have an account. OTTAWA — The Canada Revenue ...

The Canada Revenue Agency has completed its 100-day plan to fix its call centres, but the union that represents CRA employees is pointing out that the progress made was during one of the slowest times ...

The number of objections submitted by taxpayers to the Canada Revenue Agency has risen sharply, reaching a volume that, in the last fiscal year, was nearly double what it was immediately before the ...

The Canada Revenue Agency (CRA) says it’s making changes that could impact some tax filers who want to continue using physical documents and forms as the agency looks to shift towards a fully digital ...

The Canada Revenue Agency is looking to hire or rehire about 1,700 call centre workers over the next few months to manage an influx of calls during the upcoming tax season. Melanie Serjak, an ...

Canadians with disabilities are often waiting months for the Canada Revenue Agency to review their applications for a tax credit that may make them eligible to receive a new federal benefit, as the ...

December 24, 2025 • The fight over the soul of higher education is very alive right now, with the Trump administration engaged in dozens of investigations and multiple lawsuits against colleges and ...

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What's CODE SWITCH? It's the fearless conversations about race that you've been waiting for. Hosted by journalists of color, our podcast tackles the subject of race with empathy and humor. We explore ...

Julia Kagan is a financial/consumer journalist and former senior editor, personal finance, of Investopedia. Lea Uradu, J.D., is a Maryland state registered tax preparer, state-certified notary public, ...

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